Returns & Exchanges

At Frownies, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products purchased directly from our website.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process within 30 days of receipt.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all promotional materials or gifts with purchase are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided through our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.